Frequently Asked Questions

Have questions? We've got answers.

Orders

What products do you offer?

We offer apparel, drinkware, and accessories designed for people who'd rather stand out than blend in.

Do you offer custom or personalized items?

Not at this time. All products are available as shown on our website.

Can I change or cancel my order?

Because many items begin processing quickly, changes and cancellations must be requested within 1 hour of placing your order. Email customercare@outsmartordinary.com as soon as possible. Once your order has entered production or shipped, we're unable to make changes.

What payment methods do you accept?

We accept major credit and debit cards and other payment options shown at checkout.

Shipping

How long will it take to get my order?

Processing takes 1–10 business days depending on the item, plus 3–7 business days for shipping within the U.S. See our Shipping Policy for full details.

How much is shipping?

Standard shipping is a flat $5.99, and orders over $100.00 ship free.

Why did my order arrive in separate packages?

Some items are shipped by us, some by our fulfillment partners, and some are made to order. When your order includes items from different sources, they ship separately and may arrive on different days, at no extra cost to you.

How do I track my order?

You'll receive an email with tracking information as each package ships. Tracking may take 24–48 hours to update.

Do you ship internationally?

We currently ship within the United States only.

What if my order is delayed?

If your order can't ship within 30 days of purchase, we'll email you and give you the option to wait or cancel for a full refund.

My package says delivered, but I can't find it. What should I do?

Check with neighbors, look around your delivery area, and contact your local post office. If it still hasn't turned up after 2 days, email customercare@outsmartordinary.com and we'll do our best to help.

Returns

What is your return policy?

Return requests must be submitted within 7 days of delivery. Items must be new, unworn, unwashed, and in their original packaging with tags attached. See our Returns Policy for full details.

Do you offer refunds?

Approved returns are issued as store credit, which never expires. Items that arrive damaged, defective, or incorrect are eligible for a replacement or a full refund to your original payment method.

Can I exchange an item for a different size or color?

We don't offer exchanges. You can return the original item for store credit and use it toward a new order. Return shipping and shipping on the new order are the customer's responsibility.

Who pays for return shipping?

The customer pays return shipping, unless the item arrived damaged, defective, or incorrect.

What if my item arrives damaged or wrong?

Email returns@outsmartordinary.com within 7 days of delivery with your order number and a photo of the issue, and we'll make it right.

How do I start a return?

Email returns@outsmartordinary.com within 7 days of delivery with your order number and reason for return. We'll send your return authorization and instructions. Please don't ship items back without them.

Product Care

How do I care for my apparel?

Wash inside out in cold water, tumble dry on low or hang dry, and avoid ironing directly on the design. This keeps your print looking fresh longer.

How do I care for my tumbler?

Hand washing is recommended to protect the design.

How do I find my size?

Check the size chart on each product page before ordering. Since we don't offer exchanges, we recommend measuring a shirt you already love and comparing it to the chart.

Contact

How can I reach you?

Email customercare@outsmartordinary.com for general questions, or returns@outsmartordinary.com for returns. We typically respond within 1-3 business days.