Shipping policy
Shipping Policy
Thank you for shopping with OutSmart Ordinary! Here's everything you need to know about how and when your order will arrive.
How Your Order Is Fulfilled
To bring you the best selection and quality, our products are fulfilled in a few different ways:
- Shipped by us: Some items are prepared and shipped directly by our team.
- Partner-fulfilled: Some items are shipped directly from our trusted fulfillment partners' warehouses.
- Made to order: Some items are printed on demand, meaning they're produced just for you after your order is placed.
Because of this, processing times vary by item, and your order may arrive in more than one package.
Processing Times
Processing time is the time it takes to prepare your order before it ships. It does not include shipping time.
- Items shipped by us: [1–5] business days
- Partner-fulfilled items: [2–10] business days
- Made-to-order items: [2–10] business days
Business days are Monday through Friday, excluding holidays. Orders placed after [X PM PT] or on weekends begin processing the next business day.
Shipping Times
Once shipped, most U.S. orders arrive within 3–7 business days. Some partner-fulfilled items may ship from overseas warehouses and can take 10-15 business days to arrive. Estimated delivery times are not guaranteed and may be affected by carrier delays, weather, or peak holiday seasons.
Shipping Costs
Shipping rates are calculated at checkout based on your order and location. Enjoy free standard shipping on orders over $100.00.
Multiple Packages
If your order includes items from different fulfillment sources, they will ship separately and may arrive on different days. You won't be charged extra for this. You'll receive tracking information for each package.
Order Tracking
You'll receive an email with tracking information as each package ships. Please allow up to 24–48 hours for tracking to update after you receive it.
Shipping Locations
We currently ship within the United States only.
Address Accuracy
Please double-check your shipping address before completing your order. Because many items begin processing quickly, we may not be able to change your address once your order is placed. We are not responsible for orders shipped to an incorrect address provided at checkout, and reshipping costs for these orders are the customer's responsibility.
Order Delays
If your order can't ship within 30 days of purchase, we'll notify you by email and give you the option to wait or cancel for a full refund.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we're unable to take responsibility for lost or stolen items. If your package shows as delivered but you can't find it, please check with neighbors, look around your delivery area, and contact your local post office. If it still hasn't turned up after [2] days, contact us at customercare@outsmartordinary.com and we'll do our best to help.
Damaged or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at returns@outsmartordinary.com with your order number and a photo of the issue. See our Returns Policy for full details.
Questions?
Email us at customercare@outsmartordinary.com. We're happy to help.