Shipping Policy

Shipping Policy

Last updated: September 24, 2026

Thank you for shopping with us! Below you’ll find everything you need to know about how and when your order will ship.

Order Processing Time

All of our products are made to order. This means we begin production after your order is placed.

Processing times:

  • Apparel: 3-10 business days

Please note that processing time is separate from shipping time.

During peak seasons, holidays, or special promotions, processing times may be slightly extended.

Shipping Time Estimates

Once your order has been processed and shipped, estimated delivery times are:

United States:

  • Standard Shipping: 3–10 business days

  • Expedited Shipping (if available): 2–3 business days

International Orders:

  • 7–21 business days depending on destination

Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Your location

  • Package weight

  • Shipping method selected

We may offer free shipping on quailfiying orders.

Most returns are at the buyers expense. 

Multiple Item Orders

Because some of our products are:

  • Print-on-demand

  • Fulfilled by different partners

  • Shipped directly from our facility

Your items may arrive in separate packages and at different times. You will receive tracking information for each shipment when available.

Tracking Information

Once your order ships, you will receive a confirmation email with tracking details. Please allow 24–48 hours for tracking information to update.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, contact us immediately at [your email address]. We cannot guarantee changes after production has started.

Lost, Stolen, or Delayed Packages

We are not responsible for:

  • Carrier delays

  • Lost or stolen packages marked as delivered

  • Customs delays for international orders

If your package is lost in transit, please contact us and we will do our best to assist you in filing a claim with the carrier.

International Duties & Taxes

International customers are responsible for any customs fees, import duties, or taxes that may apply. These fees are determined by your country’s customs office.

Order Changes & Cancellations

Because items are made to order, we can only accept changes or cancellations within 12–24 hours of placing your order.

After production begins, orders cannot be modified or canceled.

If you have any questions about shipping, please contact us at:

📧 customercare@outsmartordinary.com
📍 OutSmart Ordinary